Here’s a little brain food for the weekend…

Many business owners forget that every marketing action needs to be made with a specific goal in mind… and hopefully that goal is not to simply get “more customers”.
The idea of “more customers” starts us on the wrong foot because it immediately neglects the customers we already have. In my experience, it’s better to think in terms of FINDING customers that best suit us, and then GROOMING them to bring us more profit and referrals.
By focusing on keeping customers we effectively reduce the “revolving door effect” that businesses experience.
For example, look at your restaurant’s marketing as a funnel - the wide end is where prospects flow into your restaurant and you begin a relationship. The smallest end is where “Hyper-Responsive Customers” arrive.
There are different stages between these two points, but your goal in marketing is to attract new guests so that you can get them started on the path to becoming raving fans and frequent visitors of your restaurant.
When casting the net… getting your name out there and grabbing the attention of potential new customers… there are many different options. These include television, radio, newspapers, etc.
These reach out to the community, or above the brim of the funnel. When they respond to your Advertising by having an INTEREST in visiting your restaurant they become a Prospective Customer. (Note they are not yet a New guest!)
When a prospect has their first meal, they become a New customer. If someone dines on a rare occasion (every other month, for example) they are Infrequent. Familiar guests are those who eat at your restaurant almost monthly. Loyal customers are those who not only dine at your tables more than once a month, they are actively referring friends and family.
Hyper-Responsives dine frequently, know you by name, refer their friends, and will act on most offers you provide.
Notice that the general “Community” - those who have seen the marketing and but did not act - have not yet entered the funnel… they’re floating above it, but they’re not waiting in anticipation of your next move…they’re going about their daily activities and it’s up to you to grab their attention, get them interested, tempt their desires and call them to action.
When a potential customer becomes a new customer you have an opportunity to take specific actions that will drive them to becoming “hyper-responsive” customers.
Frequent communication and unique offers are surefire ways of producing return visits, referrals and strengthening the overall relationship.
The goal is to try and groom as many customers as possible to become hyper-responsive.
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The above article was written by Nathan Gilder of the Restaurant Revolution . It is a precise of an excellent FREE ebook download you can obtain from his site HERE.
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