Contact Us
Got a question about one of our poker site reviews, spotted something that needs updating, or want to flag a correction? Here's how to reach the US Poker team and what to expect once you do.
How to Reach Us
The quickest way to contact us is by email at [email protected]. Whether it's a question about how we rank a particular site, a note on your own experience with an operator, or a general enquiry about the site, send it through and we'll get back to you as soon as we can. We read every message, though response times vary depending on volume.
What We Can Help With
US Poker is an independent review and comparison site covering online poker rooms and apps available to US players, including names like Coinpoker, Bovada, Stake, Ignition, Americas Card Room, and others featured in our rankings. We're happy to hear from readers on things like:
- Questions about how a specific site's traffic, rake, or bonus terms are described in our reviews
- Corrections if you believe a detail on the site is out of date or inaccurate
- Feedback based on your own experience playing at a reviewed site
- General questions about how our rankings and ratings are put together
We're not able to intervene in disputes between a player and a poker operator, process withdrawals, verify accounts, or offer legal or financial advice. For account-specific issues, the operator's own customer support team is the right first point of contact.
Why We Review Poker Sites the Way We Do
Our rankings are built from publicly available information on each site's licensing, game traffic, cash game and tournament offerings, bonus terms, deposit and withdrawal options, and mobile experience. Editorial ratings reflect our own research and comparison across operators — they are not customer-submitted scores, and no site can pay for a better position on our list. If you think we've got a detail wrong, that's exactly the kind of thing worth emailing us about.
You can read more about who's behind the site on our About Us page, and check the terms that govern use of this site on our Terms and Conditions page.
A Note on Commercial Relationships
Some links on US Poker lead to poker sites we have a commercial relationship with, meaning we may earn a commission if you sign up through them. This never affects how a site is ranked or reviewed — our ratings are based on research, not on payment. If you have questions about how we handle these relationships, our email is the place to ask.
If You're Struggling with Your Gambling
If you're contacting us because gambling has started to feel like a problem — for yourself or someone you know — please don't wait to reach out for support. Call or text 1-800-GAMBLER, available across the US, for confidential help. Our Responsible Gambling page has further information and links to state-specific resources. Online poker for real money is legal only in certain regulated states and is restricted to players aged 21 and over (18+ in a small number of states) — please play only where it's legal to do so, and only with money you can afford to lose.
Before You Email
A few pointers that help us respond faster:
- Tell us which poker site or page your message relates to, if applicable
- Include as much detail as you can — dates, screenshots, or specific claims you're questioning
- Keep account login details, deposit information, or other sensitive data out of your message
- Allow a reasonable window for a reply before following up
We can't resolve billing disputes, account access issues, or technical problems with a poker operator's own platform — those need to go directly to that operator's support team. But for anything related to the accuracy, fairness, or usefulness of what you find on US Poker, we want to hear from you.